Problem Statement

In Australia, patients seeking physiotherapy often face multiple hurdles, including difficulty finding the right therapist, time-consuming appointment scheduling, and limited access to quality care—especially in remote or underserved areas. Traditional physiotherapy consultations also lack tools to effectively assess patient conditions remotely, limiting the accuracy and effectiveness of virtual sessions.

There is a growing demand for a smart, accessible, and efficient physiotherapy platform that simplifies the appointment process, supports both in-person and virtual consultations, and leverages technology to improve diagnosis and treatment quality.

The challenge lies in building a system that:

• Guides users through relevant queries to match them with the right therapist.
• Allows seamless appointment booking, selection of date/time, and secure online payments.
• Supports both walk-in and real-time video consultations.
• Enhances remote consultation effectiveness using AI-powered movement analysis during live video calls.

A comprehensive solution addressing these needs can transform how physiotherapy services are delivered, making care more accessible, personalized, and data-driven for patients across Australia.

Our Solution

To address the challenges faced by physiotherapy patients in Australia, we developed an intuitive, AI-enabled online physiotherapy platform designed to streamline appointment booking and consultation. 

The system guides users through a series of personalized questionnaires to understand their specific needs and symptoms. Based on their responses, the platform helps match patients with the most suitable physiotherapist and allows them to book appointments by selecting preferred dates and times. Secure online payment options are integrated to ensure a smooth transaction experience. 

The solution supports both traditional walk-in consultations and real-time video calls, making physiotherapy more accessible regardless of patient location. For virtual sessions, we built a proprietary video calling platform enhanced with AI-powered movement analysis capabilities. This technology assists physiotherapists by automatically identifying difficulties in patient movements during live consultations, improving the accuracy of remote assessments and enabling more effective, personalized treatment plans. 

Additionally, patients have access to a dedicated mobile app through which they can consult with therapists and chat with a physiotherapist at any time. After consultation, therapists can prescribe personalised courses or exercise regimens that are delivered as structured series within the app. Patients can follow daily exercise routines, track their progress, and update their status all within the mobile app, facilitating continuous engagement and better recovery outcomes. 

By combining user-friendly appointment management, AI-powered assessment, and ongoing patient support via mobile, our platform transforms physiotherapy delivery—making it more convenient, efficient, and data-driven for patients and practitioners alike. 

Outcome and Business Impact

The AI-enabled Online Physio appointment and consultation system has transformed how physiotherapy services are delivered across Australia, driving significant benefits for patients, therapists, and healthcare providers. 

• Improved Patient Access and Convenience: Patients can now easily find and book appointments with the right physiotherapist through a seamless online process, eliminating traditional barriers such as long wait times and geographic limitations. The platform’s support for both walk-in and real-time video consultations ensures care is accessible regardless of location. In addition to this, there is the added functionality of being able to chat with a physiotherapist at any time – ask question, get answers and stay on track 

• Enhanced Quality of Care: The integration of AI-powered movement analysis during video consultations allows physiotherapists to conduct more accurate remote assessments, leading to personalized treatment plans and better recovery outcomes. The dedicated mobile app empowers patients to engage actively with prescribed exercise regimens and track their progress, promoting adherence and continuous improvement. 

• Operational Efficiency: Automating appointment booking, payments, and consultation scheduling reduces administrative overhead for clinics and therapists. The system’s scalable architecture and cloud infrastructure ensure reliable performance even as user numbers grow, supporting future expansion. 

• Data-Driven Insights: Centralized patient data and interaction history enable therapists to make informed decisions, optimize care pathways, and measure treatment effectiveness over time. This fosters a more evidence-based approach to physiotherapy. 

• Compliance and Security: The platform adheres to Australian healthcare data privacy standards, ensuring patient information is protected through secure authentication and storage mechanisms. 

Overall, this solution bridges the gap between patients and physiotherapists, making high-quality physiotherapy services more accessible, efficient, and personalized. It not only meets current market demands but also sets the foundation for continued innovation in remote healthcare delivery.